Privacy Policy

Total Guide to Ltd. (“we”, “us”, “our”) is committed to safeguarding your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information, and your rights under UK GDPR and PECR.

If you have any questions or wish to exercise your rights, please contact us at info@totalguideto.com.

1. Who We Are

Total Guide to Ltd. is a company registered in England and Wales (Company No. 7884561) with registered office at Bowman House Business Centre, Whitehill Industrial Estate, Bowman Court, Whitehill Lane, Royal Wootton Bassett, Swindon, Wiltshire SN4 7DB.

Data Protection Officer / Manager: Liz Hutchings
ICO Registration Number: ZA664654

2. Information We Collect & How We Use It

We may collect the following personal information:

Name, email, phone number, and other contact details
IP address, browser type, and device information
Usage data via cookies and analytics tools

Purposes and Lawful Bases

Activity	Lawful Basis
Sending newsletters	Consent
Running competitions	Consent
Marketing of our own products/services to existing customers	Legitimate Interests
Marketing third-party products/services	Explicit Consent
Analytics and website improvement	Legitimate Interests
Contractual obligations (e.g., advertising services)	Contract
Legal or regulatory compliance	Legal Obligation

We will only process your data in accordance with the stated purpose and lawful basis.

3. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right of access – request a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data (“right to be forgotten”)
Right to restrict processing – limit how we use your data
Right to data portability – receive or transfer your data in a structured, machine-readable format
Right to object – oppose processing, including marketing
Right to lodge a complaint – contact the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, contact info@totalguideto.com. We will respond within one month as required by law.

4. Cookies and Similar Technologies

Our website uses cookies to improve functionality, personalise content, and provide analytics and advertising services.

Types of Cookies

Strictly necessary: Essential for site functionality. Do not require consent.
Performance & analytics: Help us understand website usage. Require consent.
Functionality: Remember user choices. Require consent.
Advertising / targeting: Deliver relevant ads. Require consent.

Cookie Consent

When you visit our website, a cookie banner will ask you to:

Accept all cookies
Reject all non-essential cookies
Manage preferences

Consent is required before non-essential cookies are placed. You can change or withdraw consent anytime via the “Cookie Settings” link.

For full details on each cookie, including purpose, duration, and third parties, see our Cookie Policy.

5. International Data Transfers

We may store or process data outside the EEA (e.g., cloud hosts or analytics providers). We ensure protection via:

Adequacy decisions – countries deemed to have adequate protection
Standard Contractual Clauses (SCCs) – approved contracts for transfers outside adequacy countries
Other safeguards – explicit consent where necessary

Examples include transfers to the United States via email marketing or analytics providers with SCCs.

6. Third-Party Marketing & Sharing

We may offer information about carefully selected third-party products/services only with your explicit consent.

Categories of third parties: Local businesses, event partners, service providers complementary to our services
Consent: Separate opt-in checkboxes during registration or newsletter sign-up
Withdrawal: Via email info@totalguideto.com, your account, or unsubscribe links

We will never share your personal data for third-party marketing without your consent.

7. Data Retention

We keep personal data only as long as necessary:

Newsletters: Until you unsubscribe
Competitions: 12 months after end of competition
Client data: For the duration of our contract plus legal/tax requirements
Analytics: Aggregate/anonymised data retained indefinitely, personal identifiers deleted regularly

8. Children

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

9. Security

We implement appropriate technical and organisational measures to protect your data:

Encrypted storage where possible
Access restricted to authorised personnel
Regular security reviews

While we take every precaution, no method of transmission over the internet is 100% secure.

10. Your Responsibility

Please be careful when sharing personal data on public forums or chat areas. We are not responsible for third-party use of information you voluntarily share publicly.

11. Changes to this Policy

We may update this policy. The latest version will always be posted on our website.

Minor updates: effective immediately upon posting
Substantial changes: we will notify you by email, giving the option to opt out

12. Copyright & Intellectual Property

All content on our websites, including text, images, and graphics, is owned by Total Guide to Ltd. or licensed to us.

You may view or download content for personal, non-commercial use only. Copying, distributing, or commercial use without permission is prohibited.

Cookie Policy – Total Guide to Ltd.
Effective Date: June 2, 2025

This Cookie Policy explains how Total Guide to Ltd. (“we”, “us”, “our”) uses cookies and similar technologies on our websites, what they do, and how you can manage your preferences.

By using our websites, you consent to cookies in accordance with this policy and the choices you make in the cookie banner.

1. What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to:

Remember your actions and preferences (e.g., login, language, region)
Improve your browsing experience
Deliver relevant content and advertisements

Cookies can be:

First-party cookies – set directly by our site
Third-party cookies – set by external services we use (e.g., analytics, marketing)

2. Types of Cookies We Use

Cookie Name	Type	Purpose	Duration	Provider	Consent Required?
PHPSESSID	Strictly Necessary	Maintains session for logged-in users	Session	Total Guide to Ltd.	No
language	Functionality	Remembers language preference	1 year	Total Guide to Ltd.	Yes
region	Functionality	Remembers region or site section preferences	1 year	Total Guide to Ltd.	Yes
_ga	Performance / Analytics	Tracks users for Google Analytics	2 years	Google Analytics	Yes
_gid	Performance / Analytics	Tracks users for Google Analytics	24 hours	Google Analytics	Yes
_gat	Performance / Analytics	Throttles Google Analytics requests	1 minute	Google Analytics	Yes
_fbp	Advertising / Targeting	Used by Facebook to deliver ads / track conversions	90 days	Facebook / Meta	Yes
fr	Advertising / Targeting	Used by Facebook to deliver targeted ads	90 days	Facebook / Meta	Yes
IDE	Advertising / Targeting	Used by Google DoubleClick for advertising	2 years	Google Ads / DoubleClick	Yes
Mailchimp	Functionality / Marketing	Tracks newsletter signups and consent	1 year	Mailchimp	Yes

Note: This table reflects typical cookies. Exact cookie names may vary based on updates to services and platforms.

3. Cookie Consent

When you first visit our website, a cookie banner will appear asking you to:

Accept all cookies
Reject all non-essential cookies
Manage preferences (choose which types of cookies to allow)

Important: Non-essential cookies (analytics, functionality, advertising) will not be placed until you give explicit consent.

4. Changing or Withdrawing Consent

You can change or withdraw your consent at any time by:

Clicking the “Cookie Settings” link in the footer of our website
Adjusting your browser settings (note: blocking cookies may affect site functionality)

5. Managing Cookies in Your Browser

Most web browsers allow you to view, manage, and delete cookies. Guidance for major browsers:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge

Note: Blocking or deleting cookies may limit certain features of the website.

6. Third-Party Cookies

Some cookies are set by third-party services we use, including:

Google Analytics – tracks website usage and performance
Facebook / Meta Ads – remarketing and targeted advertising
Mailchimp – newsletter signups and consent management

All third parties comply with GDPR and PECR. Links to their privacy/cookie policies are provided where available.

7. Updates to This Cookie Policy

We may update this Cookie Policy periodically. The latest version will always be posted on our website with the effective date updated. Significant changes will be communicated via email if relevant.

8. Contact Us

If you have questions about our cookies, please contact:

Total Guide to Ltd.
Email: info@totalguideto.com

Terms and Conditions – Total Guide to Ltd.

Welcome to Total Guide to Bristol and other Total Guide websites (“we”, “us”, “our”). By using our websites, services, or making purchases, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our websites, you agree to be bound by these Terms and Conditions and our Privacy Policy and Cookie Policy. If you do not agree, please do not use our sites.

2. Registration and Account Security

You must provide accurate, complete information when registering.
You are responsible for maintaining the confidentiality of your account login credentials.
You agree to notify us immediately of any unauthorized use of your account.

3. Use of Our Websites and Services

You agree to use our websites and services only for lawful purposes.
You may not misuse our sites, disrupt service, or attempt to gain unauthorized access.
Any content submitted by you must not infringe the rights of others.

4. Third-Party Services and Links

We may provide links to third-party websites or services. Use of these services is at your own risk.
Transactions or agreements with third-party providers are separate and subject to their terms.

5. Intellectual Property

All content on our websites (text, images, graphics, logos, etc.) is owned or licensed by Total Guide to Ltd.
You may view, download, or print content for personal, non-commercial use only.
Any other use, including copying, distributing, or commercial exploitation, is prohibited without written permission.

6. Cookies

We use cookies in accordance with our Cookie Policy.
By using our sites, you consent to cookies being placed on your device according to your settings.

7. Privacy and Data Protection

Your personal data will be collected and processed in line with our Privacy Policy.
This includes how we collect, store, use, and share your data, and your rights under GDPR.

8. Payments and Fees

Any payments for goods, services, or advertising are due as stated at the time of purchase.
All prices are subject to VAT at the current rate.
Non-payment may result in suspension or termination of services.

9. Limitation of Liability

While we make reasonable efforts to provide accurate information, we do not guarantee completeness or accuracy.
We are not liable for any indirect, incidental, or consequential losses arising from your use of our websites or services.

10. Indemnity

You agree to indemnify and hold Total Guide to Ltd. harmless from any claims, losses, or expenses arising from:

Your use of the websites or services
Violation of these Terms
Breach of third-party rights

11. Third-Party Advertising

Our websites may display advertisements from third parties.
We do not endorse or guarantee these products or services.
Any interactions with advertisers are at your own risk.

12. Dispute Resolution

Any disputes will be governed by the laws of England and Wales.
Parties agree to attempt resolution via negotiation before resorting to legal action.
You may also contact the ICO regarding any privacy concerns.

13. Force Majeure

We are not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, or technical failures.

14. Age Restrictions

Users must be at least 18 years old or have parental/guardian consent to use our websites.

15. Changes to Terms